FAQ2019-03-25T20:15:40+00:00

Frequently Asked Questions

Insurance and Items

Can I ship personal items in my car?2019-03-25T20:02:17+00:00

With USA Logistics you can have free of charge up to 1 piece of luggage, such as suitcase or a bag, of up to 100 lbs placed in the trunk only.

Is my vehicle insured during transport?2019-03-25T20:00:41+00:00

Yes, your vehicle is fully insured during transport- from the moment it gets loaded onto the truck, to the moment it is taken off. The carrier’s insurance covers at least $100,000. Any contents left in the vehicle are not insured.

Are personal items in the car insured?2019-03-25T19:59:21+00:00

Personal items inside the car are not covered by the carrier’s cargo insurance.

What do I do if my car is damaged during transport?2019-03-25T19:58:07+00:00

At delivery, inspect the vehicle and if there are any damages, please:
Note damages on the Bill of Lading/Vehicle Condition report
Get a copy of the delivery Bill of Lading from the trucker
Take pictures of the damage (on-site if possible)
Contact Montway to request trucker Certificate of Insurance
File a claim

What is the type of insurance my vehicle is under during transport?2019-03-25T19:56:12+00:00

Your vehicle is insured under Inland Marine Cargo Insurance. This insurance policy protects goods while in transit on land. It is an outgrowth of the Ocean Marine insurance, and it compensates for losses and damages to the objects being moved.

Payments

How do I pay for my transport service?2019-03-25T20:07:16+00:00

You can choose to pay in full online as we accept all major credit cards and PayPal. You can also pay in cash at the time of delivery. If you choose to pay in cash, there is a small partial payment of $199 or less (depending on the distance of your shipment) when you place your order to secure your car’s spot on a truck.

Can I pay the full transport cost with my credit card?2019-03-25T20:06:06+00:00

Yes, you can. If you want to pay in full online you can do so at booking by choosing the ‘Regular Price.’ With this option, you can make a convenient, one-time payment with a credit or debit card, as well as through PayPal.

How much does it cost to ship my car?2019-03-25T20:05:11+00:00

The total cost depends on a few components:
Type of vehicle: size and weight
Condition: running or not running. Running means the engine starts and the car moves on its own power. Not running means the car does not start.
Type of trailer: open or enclosed
Distance/mileage: amount of miles between your ‘to’ and ‘from’ locations
Location: metro or rural area
Modifications: lowered, lifted, larger tires, racks on top, etc.
Seasonal fluctuations: seasonal supply and demands change on certain routes

How long is a quoted price good for?2019-03-25T20:04:08+00:00

Your quote is valid for 7 days via the quote email you receive once you request an online quote.

Pickup and Delivery

How long does it take to ship my car?2019-03-25T19:55:34+00:00

Depends on where you are shipping your vehicle and the total mileage covered.

Do I have to be at pickup or delivery?2019-03-25T19:52:13+00:00

Yes and No. You don’t personally need to be there but it is highly recommended that you have a representative at both pickup and delivery if you cannot be there personally. The representative must be at least 18 years of age. At both pickup and delivery you or your representative will need to inspect the vehicle and mark any damage on the Bill of Lading before signing it. At pickup you are looking for any pre-existing damage and at delivery you will note any new damage that occurred during transport.

What is the Importance of the bill of lading?2019-03-25T19:51:27+00:00

Record of the vehicle condition at pickup and delivery.

Bill of lading:
A bill of lading is a detailed list of a shipment of goods in the form of a receipt given by the carrier to the person consigning the goods at pickup and at delivery. It is often abbreviated as just “BOL”. When it comes to auto transport, it is used to record any existing external damage before transport as well as any new which happened during transit that is marked at delivery. For that reason this is the most important document for insurance claims.

How long will I be without my vehicle?2019-03-25T19:50:49+00:00

Distance / Days
0 – 200 1 to 2
200 – 600 2 to 4
600 – 1000 3 to 5
1000 – 1500 4 to 6
1500 – 2000 5 to 7
2000 – 2400 6 to 8
2400 and up 7 to 9

Can you guarantee a pick up or delivery date and time?2019-03-25T19:49:59+00:00

Yes, we can. However, you have to decide whether you need the car picked up by a specific date or on specific date, which will determine the extra cost involved to guarantee your time frame. Please call for a customized quote if you need guaranteed pick up/delivery date(s).

Types of Services

What is Door-to-Door auto transport?2019-03-25T19:49:10+00:00

This means that the truck driver will pick the vehicle up and drop it off as close to your home as he can legally and safely get. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. Transport trucks are enormous and need a lot of room to maneuver and turn around, so if access to your home is restricted by narrow streets, low-hanging trees, speed bumps or tight turns the driver may ask that you meet the truck at a large parking lot nearby such as a grocery store. You will receive a call directly from the trucker if these alternative arrangements are necessary.

How can I track my vehicle while in transit?2019-03-25T19:48:37+00:00

Tracking of your vehicle is done by phone and/or email during business hours.

What is top load?2019-03-25T19:48:03+00:00

A typical auto transport trailer has 2 levels (decks). Top-loading will protect your vehicle from possible fluid leaks from other vehicles above it, in addition, there’s less chance for small rock chips to occur. In the normal course of work, truckers would place some vehicles on top and some on the bottom. You have the option to request top load preference, but since in most cases, the trucker will need to rearrange the whole trailer to accommodate that, there’s a $75 fee (on average) for this service. If for safety or legal reasons truckers cannot accommodate such request, the fee will be waived or refunded. Please note that a trailer with a single deck is still considered top load as it ensures that there will be no vehicle above yours.

What is the difference between open and enclosed transport?2019-03-25T19:47:22+00:00

Open transport is the most common car shipping method. A car on this is exposed to outside elements such as rain, sun, dust, etc. It is a safe and secure way of transporting your vehicle. New cars are delivered to dealers by open trailer. With open car shipping you have the option to request top load for extra protection. Enclosed transport is often desired for owners of collector cars and used for classic, luxury, vintage, custom and sports cars. The vehicle is not exposed to weather elements and flying objects and prevents possible rock chips.

What type of truck will transport my car?2019-03-25T19:46:52+00:00

That depends on the car shipping service you choose. It will be either an open or enclosed trailer hauling multiple vehicles.

What do I do if I need to cancel my order? Do I get a refund?2019-03-25T19:45:53+00:00

Every cancellation needs to be submitted in writing to info@usalogisticsinc.com per our Cancellation Policy.

If you have any unanswered questions, please call us at 877-735-8902